FAQ - Help Center
Delivery & Ordering
This section answers frequently asked questions about the ordering process and delivery options. Find information on delivery times, shipping costs, delivery zones, and how to track your order.
When will I receive my order?
It depends on where you are. Orders processed here will take 6-8 business days to arrive. Overseas deliveries can take anywhere from 8-16 days. Delivery details will be provided in your confirmation email.
How do I track my package?
You can track the progress of your order by clicking on the following link: Tracking of parcels
How much does delivery cost?
We ship our products worldwide. There is no minimum quantity required per order and all our deliveries are free of charge.
Cancellation & Return
Here you can find out how to cancel an order or return an item. This section provides details on return conditions, refunds, exchanges, and deadlines for returns and cancellations.
I did not receive my order
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery, Dream-Horse® will take care of the litigation for you. Customer satisfaction is our priority. We do not put the blame on the carrier and let you "manage". We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email at contact@dream-horse.co: our team will do its best to meet your expectations.
Can I modify my order?
Yes, as long as your order is not "in process".
Can I cancel my order?
It is possible to cancel your order! If the order is already in progress, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by email at contact@dream-horse.co: our team will do its best to answer your needs !
I wish to return my item
🔁 Returns: if it doesn't fit, you have 14 days to return your item.
Our products undergo strict quality controls before each shipment. However, if your products have any kind of manufacturing defect, please send us a picture of the product in question (in the original packaging if possible) to contact@dream-horse.co with your order number.
Click here to learn more about our shipping and return policy
Security
This section describes the security measures in place to protect customers' personal and financial information.
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Credit Cards.
Is my information secure?
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed in an inappropriate manner.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Do you save my bank details?
Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
Professionnels
Aimed at business customers, this category offers information on special services, preferential rates, bulk orders, and dedicated business support. Find out everything you need to know to work effectively with us.
How do I join the ambassador program?
Do you love our creations as much as we do? You can earn money by promoting our jewelry 🌟
Find out more and join the program
Who can sell our products?
Do you have an online or physical boutique? We'd be delighted to welcome you to one of our partner boutiques!
Other questions
A catch-all section for all other queries that don't fit into the above categories. Whether you have questions about products, after-sales service, or any other subject, you'll find the answers to all your questions here.
Can I combine my discount codes?
No. Except in exceptional cases, we only accept one discount code per order.
I received an import tax
Dream-Horse® ships its products all over the world in all legality. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.
How do I submit a collaboration with Dream Horse?
We love creating new projects and meeting new people! You can submit your projects and ideas directly to contact@dream-horse.co
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